Frequently Asked Questions

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  • Registration
  • Shipping
  • Payment
  • Return & cancel order


How do I regist as a client?

If you are already a registered client at VPF, you can login with your client number and password.
Do you not yet have a client number at VPF, you can easily make an registration application online. We will contact you to confirm your registration. You will receive short instructions to login to our webshop to use all services.

Lost or forgotten your password?

Please enter your username or email address on My account – VPF Amsterdam . You will receive a link to create a new password via email.

What are entry requirements?

VPF works B2B. Your valid European VAT number is important. If you are a registered company but not obligated to pay VAT, please provide a copy of valid registration at Chamber of Commerce.

How can I get your samples?

You can always receive up to 5 samples for free for each of your projects.
Next to the single colour samples we have sample books. These are pre-defined selections of all colours of this specific collection and also includes samples of similar products. The selection is based on the optical and/or technical characteristics of these materials.


How can I trace my order?

VPF provides you with tracking number of your DPD parcel. Tracking notification is sent automatically on the day of dispatch. Do you need a tracking number of your pallet, please contact us to

How to proceed with a demaged parcel ?

Please always fill up a damaging report with your deliverer at the moment when you receive a damaged parcel. Take pictures of damaged parcel. Use VPF’s invoice number as subject of your claim. Indicate article number, number of damaged items/meters. Mail all documents to VPF will contact a forwarder to submit a damage claim.


How do I pay for my order?

VPF provides different payment options: iDeal, PayPal and credit cards. In this case our payment provider takes 4% free for payment within EU, and 6% fee for payment outside EU.

You can always make a bank payment.
Our bank data:
ABN AMRO Nederland
Address of the bankL G.Mahlerlaan 10, 1082 PP Amsterdam, Netherlands
Account number: 576 4746 30 VER PASSEMENT FABRIEKEN
IBAN: NL45 ABNA 0576 4746 30

Return & cancel order

How can I arrange a refund?


How can I return goods?

Please always contact us to in case you face any problems with your shipment. VPF will take care to manage it for you according our procedures.

How can I cancel my order?


Where can I find out about funding?

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